The same thing happened on one of my brand new Kaboodle kitchen draws. Eventually, I identified the issue as a small piece of broken plastic on the draw part of the runner. Toward the back of the runner is blue plastic piece with a nib on either end that engages with the sprung opening device fixed to the inside of the cupboard wall. The nib broke off one end on both runners on the draw - see the pic below, the blue piece should be bone-shaped but you can see one nib is missing. On inspecting other draws, one nib had broken off on some draws, which allows them to still work, but means they too will probably stop working at some point when the second nib breaks off. Disappointing that Kaboodle again has opted for poor quality parts. Can't believe I'm already doing repairs on my 3-month-old kitchen.
Many thanks for sharing your experience @SiFi. I'm sorry to read that your Kaboodle drawers haven't met your expectations but I am sure the Bunnings team will be more than happy to assist. Would you like me to ask one of the team to contact you?
Let me also extend a very warm welcome to the Bunnings Workshop community. We're really pleased to have you join us and look forward to reading all about your projects and plans. We have clever and creative members sharing helpful advice and inspiring projects on the site every day, so we're sure you will get plenty of value from joining in the discussion.
Thanks for the quick response and offer of help. Do you know if KAboodle has a warranty and if something like this might be covered? OTherwise, I'll have to buy a replacement runner.
Absolutely @SiFi, I would expect the team to be able to assist you under warranty. Let me ask our resident Bunnings team member @MitchellMc to contact you when he is back on Friday. Apologies for the delay in the meantime. If it's urgent, please just let me know and I can organise an alternative.
I've made contact with Kaboodle, and this is definitely an issue they would like to assist you with. I'll reach out via PM to provide information on the warranty process.