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How to reconnect shower hose?

One my kids ripped the shower hose out of the wall thinking they could swing on it.. the connection part on the hose broke and I can not reconnect it to the outlet on the wall. I have purchased a new hose from Bunnings but it is not connecting right and I don’t know if I am

doing in wrong or there is some compatibility issue.

The connection (which includes a holder for the shower hose) installs upside down so the hose comes out the top rather than the bottom.

is there a solution for this or is this just not going to work?

I cannot make it sit flush with the tiles as it doesn’t screw in any further.
I cannot unscrew it a half turn - it leaks if I do that.
I have used the provided washer but it makes no difference as the washer is thin and the connector still doesn’t sit flush to the wall/washer with the washer there.

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MitchellMc

Hi @karinas,

It sounds like you’ve run into a few frustrating issues with this shower hose install. Based on what you’ve described, it’s likely that the wall outlet and the new holder aren’t sealing properly due to either overuse or underuse of thread tape, or possibly a slight mismatch in thread depth or fitting shape.

Typically, shower hoses and wall outlets use a standard 15mm BSP (British Standard Pipe) thread, so in most cases they should be compatible. The issue with the holder facing upside down is a common one when thread tape isn’t applied in the right amount to position the fitting correctly while also achieving a watertight seal. It’s a bit of a balancing act—too little tape and it leaks, too much and it stops short before tightening fully.

You could try removing the current thread tape and reapplying it, starting with about 5 rotations, wrapping in the direction of the thread. Test-fit the holder to see where it tightens off—if it’s still not lining up right, take it off, add one more wrap of tape, and try again. Sometimes it takes a few attempts to get it just right.

As for not being able to make the connector sit flush with the tiles, it’s possible the male fitting coming out of the wall is too long or the design of the new holder just doesn’t accommodate that depth. If that’s the case, a workaround might be to use a chrome riser cover plate to help fill the gap behind the holder and make the install look more finished.

If you can share a bit more detail or even another photo showing how the hose and holder are fitting, that would help to narrow down whether it’s a thread depth issue, tape problem, or a hardware mismatch.

Please let me know if you have any questions.

Mitchell

karinas

I have tried using the riser plate that was there before but I had the same problem.
The new shower didn’t come with a riser plate - just a big washer.
I tried a few combinations with the tape but it still gives the same results.

The male fitting is too long for the part that connects on hence it not sitting flush with the tiles.
but with the riser, it just doesn’t work either.
I’m not sure what you’re asking for a photo of?

MitchellMc

As for the thread tape @karinas , it’s worth noting that using different amounts—such as 5, 6, 7, or even 8 rotations—can significantly affect where the fitting ends up when fully tightened. Each extra half or full turn of tape can shift the final locked position around the clock face, changing the direction the outlet points. For example, one attempt might leave it pointing at 4 o’clock, and another might get it closer to the desired 6 o’clock position. It often takes a bit of trial and error to get the exact finish you need, and I completely understand how frustrating that can be. When I first started working with fittings like this, I found it really tricky to get right, but with persistence, you’ll likely find a rotation count that works.

Also, just out of curiosity—what was the issue when you tried using a riser? Why didn’t that work for your setup either? Understanding that might help narrow down other potential solutions.

If you can, could you also share a photo of the current gap and maybe include a quick measurement of the distance between the wall and the fitting? That’ll really help our members offer more targeted suggestions, especially when it comes to cover plates that could neatly fill that space.

If the issues persist, it might be worth enlisting the services of a plumber or even a handyperson to fit it for you. They likely have experienced similar issues in the past and would have solutions to get everything working for you.

Mitchell

karinas

With a lot of trial and error with different amounts of tape, I managed to install it and have it facing the right way. Thanks for the suggestions.

JacobZ

Hi @karinas,

I'm glad to hear you managed to get it sorted.

Congratulations and thank you for the update.

Jacob

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