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How to identify lost part for Ozito 18V pole pruner?

Hi everyone!

I have an Ozito 18V pole pruner.Great little unit! Unfortunately I seem to have lost a little part in the garden somewhere, and I am wondering if anyone who has the same unit can take a picture of it for me so I at least know what to look for. It's a part that sits under the chain cover over the sprocket (star shaped thing) that the chain attaches to. Without this part the chain slips out, so I would say it's probably called a sprocket cover, or something like that. Here are some pictures:

Thank you in advance!!

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Comments

MitchellMc

Hi @denisl,

Are you sure a part is missing? Typically, a chain is held onto the cog through tension, not from a part that goes over the chain's sprocket. When you put the side cover on and tension the chain by doing up the knob, is the chain tight? If the chain is loose, the tightening mechanism might be faulty, allowing the chain to pop off.

I think the best solution would be to take the unit into your closest store, and our Power Gardening Expert can take a look at it for you and compare it to a floor model. You'll also be able to place an order for a spare part at the Special Orders counter if needed.

Please let me know if you have any questions.

Mitchell

denisl

https://www.workshop.bunnings.com.au/discussion/comment/56668#Comment_56668

Hi @MitchellMc ,

Thanks very much for your reply.

I am not sure the part is missing, I just assumed because of the diagram in the manual.. You raise a very good point. I'll have another poke at it tomorrow and if I have no luck fixing it, I'll take it into my local Bunnings.

Thanks for your help!!

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/90607#Comment_90607

Hi @denisl,

What was it in the diagram that made you think something was missing?

Mitchell

denisl

https://www.workshop.bunnings.com.au/discussion/comment/111207#Comment_111207

Hi @MitchellMc ,

The appearance of what the chain is attached to (as seen from side, after taking off cover) is circular, with a locking pin as highlighted in orange:

What I have (from pic above) is a star shaped sprocket, as viewed from the side. I have a groove where a locking pin goes, but no locking pin in place:

Maybe I'm just missing the locking pin, not sure, but I would bet there's a circular part too.

Cheers,

Denis

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/123014#Comment_123014

Sorry @denisl. Yes, I see that now. I thought you were referring to something attached to the side cover. That is a large washer and circlip and is definitely missing. If you see our Special Order team in-store they'll be able to put an order in with Ozito.

Mitchell

denisl

https://www.workshop.bunnings.com.au/discussion/comment/130737#Comment_130737

Thanks @MitchellMc ,

Special orders sorted me out. 18$ later, the pruner is functioning again!

Cheers,

Denis

Lozza11

https://www.workshop.bunnings.com.au/discussion/comment/135544#Comment_135544

Hi @denisl, would you have the part number by chance? I ordered the circlip today via Special Orders and the response from Ozito was that they don’t stock that part! Thanks

EricL

https://www.workshop.bunnings.com.au/discussion/comment/138782#Comment_138782

Hello @Lozza11

Welcome to the Bunnings Workshop community. It's sensational to have you join us.

Let me tag @denisl as well to make them aware of your query. I will try to track down the part you are after as well and as soon as I find it, I will post the information here.

Thank you for your patience.

Eric

Lozza11

https://www.workshop.bunnings.com.au/discussion/comment/140904#Comment_140904

Thank you @EricL that would be great!

EricL

https://www.workshop.bunnings.com.au/discussion/comment/142481#Comment_142481

Hello @Lozza11

I've sent an email to Ozito and am currently just waiting on a reply. Will follow them up tomorrow.

Eric

denisl

https://www.workshop.bunnings.com.au/discussion/comment/138782#Comment_138782

Hi @Lozza11 ,

Sorry I had some trouble logging in to my account on my mobile phone to reply.. Unfortunately I have not been able to find the part number. It was on the package I received, but nowhere else and I of course threw the packaging away. I should have at least noted it down in this thread so other folks could benefit.

Perhaps @MitchellMc can find those details out for you.

All the very best!!

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/140905#Comment_140905

Hi @Lozza11,

I've contacted our Spare Parts team and reviewed the order details.

If you speak with the Special Order team in-store, the spare part you require is #341081401901, a sprocket assembly (18-20) for the PXCPS-018. @denisl required the washer and circlip, but those are sold together with the sprocket. I'm sorry, but we are unable to order the washer and circlip separately. However, for $17.77, it includes the sprocket.

Please let me know if you have any questions.

Mitchell

Lozza11

https://www.workshop.bunnings.com.au/discussion/comment/142482#Comment_142482

Thank you so much @MitchellMc and @denisl for helping me order the spare part. I collected it from Bunnings today. Back to pruning this weekend!

Thanks again,

Lozza

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