How to check on special order?

Question

I placed a flooring Special Order 2 weeks ago on the 31st January

It has still not arrived in the store. After multiple calls and messages, I have not heard anything from anyone. The last correspondence I had was via text message on Saturday, 7 February, after jumping through hoops with the online chat support. Stating that Bunnings would liaise with the supplier and contact me directly to give me an ETA.

I understand it is a special order and takes a little longer, but I've had no updates whatsoever. I currently have 2 empty bedrooms with all bedroom furniture in my lounge room, awaiting this flooring! A simple text or email with an update would have been nice. I assumed it would have arrived by now it says 10-14 days.. here we are on day 14??

Any advice on what to do would be amazing!

Thank you

JacobZ · Answer

Hi @Sarah1989,

I didn't hear back from you, so I just wanted to follow up to check whether things have been resolved?

If there's anything else we can do to assist, please let us know.

Jacob

JacobZ · Answer

Hi @Sarah1989,

Welcome to the Bunnings Workshop community, it is wonderful to have you with us.

I will reach out via private message to get some details and see what I can do to help.

You should see a notification in the top right-hand corner of your webpage shortly.

Jacob