How to get update on Special Order?

Question

Hi

I'm needing help with a special order we placed on Feb 20. When the order was placed, we asked the Trade desk to contact the supplier to ensure that the items were definitely in stock - once confirmed, we placed the order and were told 7 - 10 business day wait.

It's now been over five weeks, and after multiple phone calls to follow up, all we have been told is it's still pending.

I don't know how to resolve this issue. It's affecting our renovation/livability immensely.

Any help or advice is much appreciated.

Kindly,

Tess

MitchellMc · Answer

Hi @taco_renovates,

Many thanks for your patience.

A manager from Bunnings Bundamba will be reaching out shortly to let you know when that order will arrive and explain why it has taken this long.

I do apologise for the inconvenience.

Mitchell

taco_renovates · Answer

That would be great, thank you 🤗

EricL · Answer

Hello @taco_renovates (Tess)

Welcome to the Bunnings Workshop community. It's wonderful to have you join us.

Please allow me to contact you through private messaging so that I can offer you further assistance.

Eric