Hi all
Being a long time user, first time contributor; I'm looking for help and guidance regarding my Ozito 305mm Corded Electric Lawnmower 1200W (ELM-1230).
I've had it for a few years now and it's been great; easy to manoeuvre, gets into the tight spots and it's lightweight, easy to use.
Much to my horror, last week it stopped. I tried different cords and power points to no avail. Having done my research, I worked out that the carbon brushes needed replacing.
To my delight, in the 'Spare Parts Diagram' on the Ozito website, the brushes had a part number (i.e. 52)
and to speak with the Bunnings Spare Parts Team, which I did in-store with a Bunnings Team Member submitting my order electronically into their handheld device.
Within about 30mins I received an SMS reply "… the Carbon Brushes for my Lawnmower are not available to order, so we're unable to assist you further at this time… ".
I'm confused and disappointed - how can there be a part number indicated on a spare part diagram and yet it's not available to order? Why are they not able to assist me further? If they have no intention on providing so-called spare parts for their power tools, why are they even shown or listed on their website?
My lawnmower may be out of warranty but it certainly has life left in it. I totally understand the whole warranty void if tampered situation but given the chance, especially in this current financial climate as I'm sure many of the D.I.Y Community out there agree; I would appreciate the right to repair my tools and to prolong their life (…
