Can you exchange a product without proof of purchase?

Question

Hi y'all

I purchased a dewalt compact blower last year in Maroochydore, Queensland. Im now in Hobart Tasmania and have lost the record of purchase in the move. Now my blower isn't working. I purchased last year in October and now Im having issues returning the product for an exchange as I can't prove the proof of purchase. Is anyone able to assist and im getting conflicting information online and when speaking to bunnings. Online it says under consumer law I am entitled to an exchange etc but the bunnings lady told me im not? Please help 🙏🏼

MitchellMc · Answer

Hi @bivarelli,

I'm sorry to hear your blower has stopped working.

To explore a warranty repair or replacement, we'll first need to locate your proof of purchase. I'd recommend speaking with a manager at Bunnings Maroochydore. If you can provide an approximate purchase date, time or any other details about the transaction, they may be able to locate your cash receipt.

Alternatively, you can speak with a manager at your nearest Bunnings store in Hobart, who can advise you on the options available if you're unable to provide proof of purchase.

Please let me know if you have any questions.

Mitchell

bivarelli · Answer

Hi @JacobZ

Thanks for your response, unfortunately i paid cash for the item.

JacobZ · Answer

Hi @bivarelli,

Welcome to the Bunnings Workshop community, it is fantastic to have you with us.

There are processes in place for returns without a receipt, however it is much easier to do if you can obtain the receipt.

In a situation like this, I'd suggest having a look through your bank statements to see the date, time and dollar value of the purchase, then contacting the store in Maroochydore and asking to speak with a manager for assistance reprinting a receipt. With those details, plus the last 4 digits of the bank card that was used, they should be able to reprint the receipt on your behalf.

If you have any issues with this, let me know so I can assist further.

Jacob