How to claim Kaboodle kitchen warranty?

Question

I bought a Kaboodle kitchen from Bunnings and some of the drawer fronts have dimples, now under consumer I law i am to take these back to place of purchase for a refund or replacement. Why does Bunnings Munno Parra West (SA) say I have to deal directly with Kaboodle? Im asking this question on here before I take this to Consumer & Business Services.

MitchellMc · Answer

Welcome to the Bunnings Workshop community @Steely.

I'm sorry to hear you've had an issue with your Kaboodle kitchen.

In some instances, the supplier can ship replacement items directly to you for warranty replacement, which can be a more efficient process, especially when we do not stock the items from your order. So, that might have been why you've been directed to Kaboodle. I've contacted Kaboodle and they currently have your warranty request from tuesday and will be in contact within the next 24hrs.

However, we are more than happy to facilitate this process. I've reached out to the leadership team at Bunnings Munno Parra West and they'll be contacting you shortly to help ensure the situation will be resolved in a timely fashion. Either we'll be able to provide replacement drawer fronts in-store, or if it's more convenient, Kaboodle can send them directly to you.

Many thanks for your patience.

Mitchell

R4addZ · Answer

Hi @Steely

You don't and the staff at your local Bunnings probably don't know the rules of statutory warranty and you actually have to take it to the small claims court your self if you are refused. I've been there and done this with an airconditioning company. However the guys here should be able to sort the matter out for you without need for escalation. The fun bit in dealing with things like this is pointing the supplier here when telling them you will be taking it further. This is what actually settled my disute with the AC company.