Ozito electric line trimmer problems

I was happy to try Ozito as I purchased a telescopic hedge trimmer that is very good.

I have not had such a good experience with the electric line trimmer.

1. The line feeder mechanism just doesn't work. It is possible to manually feed however that is very time consuming and has to be done very often.

2. Sometimes no lines are present despite finding plenty of lead on the lead cassette.

3. Sometimes one lead is present and the other is not feeding at all because it is fused (welded") to itself in the cartridge.

3. Often, I check why no lead is feeding and find the lead is fused ("welded") to itself in the cartridge.

Overall it is a very frustrating garden tool that does not live up to what is said about it - e.g., line feeding mechanism does not work, the line is fused to itself in the cartridge, the lines sometimes tangle.Line taggleno feed from cartridgeno feed from cartridgeno feed from cartridge2 lead fused so cannot feed.

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Comments

EricL

Hello @Oscarbookworm

Welcome to the Bunnings Workshop community. It's wonderful to have you join us, and thank you for sharing your question about your Ozito line trimmer.

I'm sorry to hear you're having spooling issues with your line trimmer. This phenomenon often happens when the spool is loosely loaded. Tension failure happens inside the spool causing it to entangle itself in an unpredictable manner. I've placed a video below that should help you reload your spool.

If you have any other questions we can help out with, please don't hesitate to post them.

Ozito spool reloading:

If you need further assistance, please let us know.

Eric

Oscarbookworm

https://www.workshop.bunnings.com.au/discussion/comment/18231#Comment_18231

I use prepared spools i.e., ready for use.

EricL

https://www.workshop.bunnings.com.au/discussion/comment/71763#Comment_71763

Hi @Oscarbookworm

There is the possibility that the prepared roll has become loose. I recommend re-loading the line to be sure that there is no slack whatsoever in the spool. Please note to make sure that the top line goes to the top hole and bottom line to the bottom hole. At this point we are going to try and eliminate the possible causes of line entanglement. Double check that the spool has seated properly onto locking mechanism of the spool assembly. It should not move forward, but you can twist it back with an audible clicking locking noise.

The Ozito electric line trimmer dispenses the cutting line on start up and wind down. I suggest putting out a short piece of the line just shy of the line cutting blade. Lightly test it on some short grass and observe if you still get line entanglement.

Please keep us updated with your progress, We look forward to seeing your line trimmer working perfectly.

If you need further assistance, please let us know.

Eric

Oscarbookworm

https://www.workshop.bunnings.com.au/discussion/comment/99180#Comment_99180

In have tried multiple rolls and checked the slack. It makes no difference.

I am not aware of a top line hole and bottom line hole for the electric line trimmer. They are the same.

The spool assembly is seated correctly, the cover would not work if it was not.

The spool does not move forward only backwards as it should.

Ozito electric line trimmer does not dispense the cutting line on start up and wind down.

I have released lines just shy of the cutting blade. It works works for seconds and when I check the line is at least half the length it should be. The line is not dispensed.

EricL

https://www.workshop.bunnings.com.au/discussion/comment/116380#Comment_116380

Hi @Oscarbookworm

Thank you very much for the update. I'm sorry none of my suggestions worked. Since you've tried all of the recommendations I've made, I'm afraid your only avenue is to bring the line trimmer to the store you purchased it from and speak to the Power Gardening specialist. Before proceeding please make sure to bring your docket/proof of purchase with you. Please make sure to bring the charger and battery of the original line trimmer.

The team member will then make a physical assessment of the line trimmer, and if they conclude that it is faulty, the next step will be to ascertain if the unit is still under warranty. If it is, they will then proceed to process the warranty for you.

If you need further assistance, please let me know.

Eric

Oscarbookworm

https://www.workshop.bunnings.com.au/discussion/comment/126232#Comment_126232

The Ozito line trimmer is plugged into mains power, it is not battery operated.

https://www.bunnings.com.au/ozito-500w-290mm-electric-line-trimmer_p3381202

For all of time, trouble, costs: it isn't worth all of the returns process, etc. when the outcome is likely to be a replacement of the same item.

The time trouble and costs would be better put into obtaining a line trimmer that has been quality checked beforehand and works first time.

I do not recommend the ozito-500w-290mm-electric-line-trimmer

and it seems that I am not alone https://www.productreview.com.au/listings/ozito-ltr-529

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/132804#Comment_132804

Hi @Oscarbookworm,

Many thanks for your patience during the troubleshooting stage. I'll reach out via PM to see if I can assist with streamlining the returns process for you, as your machine is clearly faulty. Simply return the unit to your local store with your proof of purchase, and they can credit the cost of this machine towards any other you wish. You might like to check out the Ryobi 1200W Line Trimmer, which can have a Ryobi 2.7mm Pro Cut II Trimmer Head attached to it. This allows you to do away with the spool cartridge entirely.

Mitchell

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/132804#Comment_132804

Hi @Oscarbookworm,

I've spoken to Kelly, the Operations Manager and Stephan, the Power Gardening team member at your local Bunnings, and they are both more than happy to provide a credit on that machine. Please see either Kelly or Stephan when you head into the store. You'll just need a proof of identity card for the return without a receipt.

I apologise for the inconvenience you've experienced and hope the machine you choose performs much better.

Mitchell

Oscarbookworm

https://www.workshop.bunnings.com.au/discussion/comment/136855#Comment_136855

Thank you for your assistance, Mitchell

I did return the line trimmer today and received a credit note and assurance the trimmer would be returned to manufacturer with my notations.

Bruce

dave555

100% agree.. the line feeder breaks down all the time. It sometimes breaks right after fixing.. So I take the spool out.. fish out the line, re-thread it and then tilt down the device and start trimming.. and 4 seconds latter do it all over. I ended up getting another trimmer that just works. This one sits in the shed.

What really sucks, I have about 3 un-opened spools.

dave555

https://www.workshop.bunnings.com.au/discussion/comment/18231#Comment_18231

This did nothing really. The spools have all their line pre-spooled, and it seems tight, but the mechanics just doesn't work.. the line stops/breaks frequently and falls into the mechanism. You have to tip it over and fiddle with it, often a few minutes at a go.

I ended up purchasing a bag of zip ties, and ditching the spool. I feed the ties through the same holes.. At least when they do break (less often), replacing them is heaps quicker. The feed in holes are not big enough to let the end big part of the zip tie through, so I don't have to fasten them..

EricL

https://www.workshop.bunnings.com.au/discussion/comment/90273#Comment_90273

Hello @dave555

Welcome to the Bunnings Workshop community. It's sensational to have you join us.

Thank you for sharing your experience in regards to the Ozito line trimmer. If you've had a chance to read our earlier responses, we do recommend bringing your line trimmer to the store where you purchased it and speaking to the power gardening specialist so that they can assess your line trimmer. If it is still under warranty and you still have proof of purchase, the unit can be replaced. At the very least the power gardening specialist can find out why the spool is malfunctioning.

Eric

charlie0123

This product should have been recalled because of faulty manufacturing. Yesterday, on a hot day, I spent more than two hours to complete a job that should have taken 30 minutes because the line kept jamming and breaking, and the auto-feed doesn't work at all. I had to fix the line every few seconds. The model is Ozito Line Trimmer 500W 290mm, LTR-529.

JacobZ

https://www.workshop.bunnings.com.au/discussion/comment/60723#Comment_60723

Hi @charlie0123,

We are sorry to hear of your bad experience with this product.

Your best option is likely to return it to the store of purchase with your receipt. If you have any issues with this, please let me know so I can assist with the returns process.

Jacob

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