Hi, I have a shower faucet which had been leaking for a while, but more so after the recent Cyclone event.
I had trouble accessing my old account so I created this new account.
I have previously received advice on Bunnings workshop where the issue was an old cartridge which needs replacement.
In the process of removing the cartridge, I am having difficulty removing the ring encompassing the cartridge.
Please find the photo attached.
On the photo, there appears to be a white and cloudy material (wax or hot glue gun, not sure) surrounding or sealing the ring.
What should I do to remove the cartridge that is stuck within these rings?
I would appreciate your support.
ring surrounding faucet
white wax or material around the ring