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Hi @Heather_,
Are there four of these gold screws, and you've left two screwed into the handle?
The gold screws are threaded posts that are screwed into the back of one handle, pass through the latching mechanism, and then a screw goes down the centre of them. They are to help with alignment and to ensure the latching mechanism is held in the correct place.
Usually, door handles only have two screws that pass through the door, so I suspect whoever installed it had spare screws from somewhere else and just added them without a real need.
Let me know how you go.
Jacob
We put it back together and it all seems to be working perfectly. Thank you.
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