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Hello @Heather_
Welcome to the Bunnings Workshop community. It's sensational to have you join us and thanks for sharing your question about your door handle.
Thank you for sharing that picture of your door handle. You'll notice at the end of the handle post is a grub screw. You'll need an Allen key to remove that grub screw which will then allow you to pull the handle off its axle. Once you have the handle off the door mechanism, you'll notice a hole in the handle post that's big enough for either a Philips or Flathead screwdriver. Once you've determined which tool you'll need simply screw the door handle back into place and re-attach the handle back to the door's mechanism.
Let me call on our experienced members @Dave-1 and @AlanM52 for their recommendations.
If you need further assistance, please let us know.
Eric
Thank you for your response. We've removed all the screws from both sides and can't pull them out at all. Here are both sides of the handle.
Hello @Heather_
Now that you have removed the grub screw, I propose trying several methods to get it off. I suggest trying to turn the post anti clockwise to see if it loosens up. If it is hard to hold, I recommend covering the post with a tea towel and using a multi grip tool. Try to shake it loose and see if the post moves.
If it still refuses to budge, I propose thinking about replacing the door handle and using the stores Door Lock Installation Service if you wish to get a professional to install your new door handle.
Eric
Thanks again. We managed to unscrew the handle, and tighten the screw that was causing the problem.
However, now we're not sure how to put everything back. In particular, where do the two gold screws go? We can see what they do on the other handle, but there's no obvious corresponding place to put them on this handle.
Three pictures are attached. Top to bottom they show:
i) Screws which we haven't put anywhere yet.
ii) The space where the outer handle (the one causing the problem) was.
iii) The inner handle, partly taken out to show how it connects to the door.
Hi @Heather_,
The piece between the handle itself and the plate on the door is what is referred to as the post.

Just having a look at the image with the cover plate removed, it looks like you can see the bottom of some screws. Is there a handle on the other side of the door and have you taken the cover plate off and removed its screws?
If not, then this is likely the next step.
Let me know how you go.
Jacob
Thanks ,but we've fixed the handle. We now need to know how to put it back, as per our previous post.
Hello @Heather_
You just need to take the steps in reverse. Put the handle back on to its previous position and make sure that it is firmly pushed in before putting the grub screw back into place. Re-install all of the screws that were taken out and make sure that they are firmly in place. Test its operation to make sure that it works properly.
If you have any other questions we can help with, please let us know.
Eric
We can't work out where the gold screws go, among other things.
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