

Hi I have a dilemma regarding replacing my leaking pan seal with a wax seal. The problem is I can’t get the seal collar to move so that I can fit the wax seal in. I’m not sure if it’s glued in place or something else but it won’t budge. I think my only solution is to have a plumber remove the toilet and replace with a more permanent rubber seal. If there anyone that has faced such an issue & found a diy solution I’d be grateful for their advice, because a plumber is last resort, thanyou