Help. The instructions are missing. How do I reduce the height shaft to fit in the toilet. This is a very urgent problem.
It looks like it needs to be cut.
Sorry to see that you are having an issue with your cistern. Hopefully one of our members with plumbing experience like @LePallet can assist. Or perhaps you could phone your local store if it is too far away to drive?
Let me also extend a very warm welcome to the Workshop community. Feel free to post whenever you need a hand with your projects.
I can only echo Robyn1's words. The instruction in the Kinetic box simply says "Adjust height" It does not say how. I did find this thread and hoped it would help. It doesn't. I searched and searched for an answer, then just followed my instincts. However by cutting the product I was voiding the warranty. I spent several hours including returning to Bunnings to get advice - but there was no help for me, so in the end I simply had to figure it out myself. (easy to fit?)
This is what I did to reduce the height to suit my existing Fowlerware toilet cistern.
1/ Follow instructions up to "Adjust height" then:
2/ Reduce height of overflow tube directly below the plunger by two of their graduated tube markings.
NB: the tube has rings around it which I assume are designed as guides for people like us to cut to a specific size. I used a hacksaw and it took 30 seconds to cut.
3/ Follow instructions for reducing the overall height of the valve (depress the small locking tabs of the ladder-like height adjuster.
4/ also reduce the height of the float valve rod (long grey plastic rod with round knobs on it) by cutting off the amount that will allow the float to depress and initiate a flush, then return the mechanism ready for the next flush when the cistern refills with water
5/ Reinstall and check to see if your cistern lid will fit and plunger will flush. If it now works, the job is done!
If not, reduce the height of the overflow tube another section, and adjust the water fill height (on the inlet valve next to the plunger valve)
Finally, I found these basic instructions frustratingly missing. It took me hours to fit (first time I've done it) whereas the packaging describes the Valve as an adjustable height valve that is easy to adjust! With good instructions it would really be easy. Product is quite good, instructions are glib - "Adjust height as required" ??? Hope this helps someone else.
Welcome the Bunnings Workshop community @cm3. It's great to have you join us and many thanks for contributing these helpful instructions. We really appreciate you taking the time to assist other members that might have this same problem.
I've made contact with Kinetic about the issue and have also passed your feedback onto our own merchandise teams. I'm sure the team will be keen to improve the instructions so they are more helpful as soon as possible.
We look forward to hearing about other projects you have on the go around your home and garden and would encourage you to let us know if you need any assistance or would like to share them with the community.
Thanks once again,