How to identify lost part for Ozito 18V pole pruner?

[denisl]

Hi everyone!

I have an Ozito 18V pole pruner.Great little unit! Unfortunately I seem to have lost a little part in the garden somewhere, and I am wondering if anyone who has the same unit can take a picture of it for me so I at least know what to look for. It's a part that sits under the chain cover over the sprocket (star shaped thing) that the chain attaches to. Without this part the chain slips out, so I would say it's probably called a sprocket cover, or something like that. Here are some pictures:

 

Thank you in advance!!

[EricL]

Hello @Lozza11 

I've sent an email to Ozito and am currently just waiting on a reply. Will follow them up tomorrow.

Eric

[denisl]

Hi @Lozza11 ,

Sorry I had some trouble logging in to my account on my mobile phone to reply.. Unfortunately I have not been able to find the part number. It was on the package I received, but nowhere else and I of course threw the packaging away. I should have at least noted it down in this thread so other folks could benefit.

Perhaps @MitchellMc can find those details out for you.

All the very best!!

[MitchellMc]

Hi @Lozza11,

I've contacted our Spare Parts team and reviewed the order details.

If you speak with the Special Order team in-store, the spare part you require is #341081401901, a sprocket assembly (18-20) for the PXCPS-018. @denisl required the washer and circlip, but those are sold together with the sprocket. I'm sorry, but we are unable to order the washer and circlip separately. However, for $17.77, it includes the sprocket.

Please let me know if you have any questions.

Mitchell

[Lozza11]

Thank you so much @MitchellMc and @denisl for helping me order the spare part.  I collected it from Bunnings today. Back to pruning this weekend!

Thanks again,

Lozza