How to fix Mondella Resonance 35mm Matte Black pull out?

[tvmk1108]

Bought my Mondella Resonance Multi- Function Sink Mixer and the hose does

not pull up itself everytime we use. Looks like the weight is not heavy enough. How do o fix it?

[EricL]

Hello @tvmk1108 

I propose attaching the counterweight at a higher location along the hose. If it's located too low on the side of the hose, it will not pull the hose back in. I propose doing a bit of testing until you reach the correct balance.

If you need further assistance, please let us know.

Eric