Can I buy 48 panels of modular decking?

Hi, I'm going to build a low level deck and due to my lack of experience I think a modular decking kit is the best option. the area of the deck would require 48 modular panels, the biggest that is listed is 24 panels. Will Bunnings make up a 48 panel kit for me? If so, who would I contact ?

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Comments

Jewelleryrescue

Hi @Zog

That modular decking you are looking at is a specal order item at all bunnings stores talk to the staff there and bring in a plan will help you discuss your needs to get exactly what you want.

🙂 Enjoy your projects.

MitchellMc

Hi @Zog,

I'd suggest you first use the Good Times planner to determine what you'll need. You can place a custom order for 48 panels, that's no issue; those 24 panel kits are just what they have available if you don't have a specific plan. As @Jewelleryrescue mentioned, just take your design and estimate with you to the Special Order team at your closest Bunnings store, and they'll be able to place your order.

Please let us know if you have further questions.

Mitchell

Zog

https://www.workshop.bunnings.com.au/discussion/comment/33150#Comment_33150

Thanks

Zog

https://www.workshop.bunnings.com.au/discussion/comment/33167#Comment_33167

Thanks, where is the special order team, are they at the returns counter ?

Jewelleryrescue

https://www.workshop.bunnings.com.au/discussion/comment/79041#Comment_79041

Hi @Zog By all means talk to the staff at the returns counter they will be able to assist you directly or guide you the the special orders staff. :0)

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/79041#Comment_79041

Hi @Zog,

The team at the returns counter will certainly be able to point you in the right direction. Or, the helpful team member on meet and greet will provide directions. You'll typically find the Special Order team at a bright blue desk in the middle of the store.

Mitchell

Zog

https://www.workshop.bunnings.com.au/discussion/comment/103824#Comment_103824

MitchellMC

I went to Bunnings and asked about where to order Modular decking and no-one knew anything. I even had to explain what I meant by modular decking. No-one that I spoke to was familiar with a "special orders" section. I went to the returns counter who sent me to the trades counter who had to look it up on the computer because they knew nothing about it. I'm not aware of a bright blue desk at the local Bunnings. The only desk in what I would call the middle is the paint desk. Is the special orders in the kitchens and renovations section ? Is there a "special orders team" at every Bunnings?

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/119326#Comment_119326

I do apologise for the inconvenience @Zog. Could you please let me know the store you visited so I can contact them and find out whether they have a Special Orders desk?

Mitchell

Zog

https://www.workshop.bunnings.com.au/discussion/comment/128262#Comment_128262

Springfield Central (QLD)

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/134027#Comment_134027

Hi @Zog,

I've contacted the team at Bunnings Springfield Central, and the team appears to be familiar with the location of their Special Orders desk. You're correct that it's the same desk that deals with kitchen renovations in the kitchen section.

I would suggest heading straight to the Service desk at the front of the store. If they are not able to direct you to the Special Orders desk, please ask to speak to a manager and I trust they'll be able to.

Mitchell

Zog

https://www.workshop.bunnings.com.au/discussion/comment/137654#Comment_137654

Thanks Mitchell, No-one that I spoke to yesterday had ever heard of it. Maybe some of the staff need a familiarisation from time to time.

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/140139#Comment_140139

I've already passed that feedback on to the team @Zog, and again, I do apologise for the inconvenience.

Mitchell

Zog

https://www.workshop.bunnings.com.au/discussion/comment/141899#Comment_141899

Thanks Mitchell,

I went back this morning and went to the special orders desk, unfortunately, the special orders team said the modular decking is not their department and sent me to the trades desk where I went yesterday. The staff at the trades desk was helpful - they got on the Good Times decking website to help me figure out what fasteners I need (I bought one frame and 2 merbau panels yesterday to help me plan out the full deck) but don't actually have any knowledge about the modular decking. The whole experience was like a detective whodunnit.

While I realise that processes don't always go the way they should, it would appear that no-one at this Bunnings knows anything about the modular decking.

Considering that by my rough calculations, I will need a custom 48 panel kit for around $20,000, the idea of ordering from (this) Bunnings is not making me feel confident. I might see if I can order directly from Good Times.

This is not a complaint, just think of it as feedback.

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/143193#Comment_143193

I'm so sorry @Zog.

I'm just contacting the store now to get this sorted for you. I'll reach out via private message to obtain your contact details, and I'll have a manager phone you to ensure that these issues you've experienced do not continue.

Mitchell

MitchellMc

https://www.workshop.bunnings.com.au/discussion/comment/143193#Comment_143193

Hi @Zog,

Many thanks for your patience.

Ryan, one of the managers from Bunnings Springfield Central, will contact you shortly to ensure this process is smooth from now on.

Please let me know if you need any advice on the products; I'd be happy to take care of that on my end. I'm looking forward to you having an amazing deck, and we'll do anything we can to assist.

Mitchell

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