How to repair Mimosa umbrella?

[bryanericson]

I gave a Mimosa 3.5 metre Andaman Cantilever Umbrella, purchased in Dec 2022. I have product brochure and receipt.

i have attached a photo of the cast alloy casing that broke yesterday in a gust of wind. Can I obtain a replacement part? 

Or can my umbrella be replaced under warranty?

thanks

 

 

[JacobZ]

Hi @bryanericson,

Welcome to the Bunnings Workshop community, it is fantastic to have you with us.

Unfortunately, you wouldn't be covered under Mimosa's Warranty as you would be outside of the 3 years from the date of purchase.

Our Spare Parts team would be the best people to assist with this enquiry, as they have details on what is available as a spare part. They are not currently available to assist; however, I will reach out in the morning to see if this part can be ordered.

Feel free to submit your own enquiry in the meantime, but I will update you tomorrow when I can reach out for their assistance.

Jacob

[bryanericson]

Thx Jacob

[JacobZ]

Hi @bryanericson,

I have spoken with our Spare Parts team, who unfortunately do not have an inventory list that they can check to see what parts are available for that product. This means they will have to submit an enquiry to the manufacturer for their investigation.

I have provided them with a link to this discussion so they have images they can send through, as well as your email, so they can update you on their progress.

The case number is 00516307. If you do not hear anything in the next 1-2 business days, please reach out so we can assist further.

Jacob