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Why won’t my Mimosa 3.5 umbrella lock?

Hello,

I recently purchased the 3.5 Mimosa cantilever umbrella. My husband and I unboxed it yesterday and set it up on our deck. But the umbrella won’t lock into place. We can fully open it and fully close it, but the locking mechanism isn’t working to keep it up. Not only is this incredibly frustrating, it is also very dangerous.

Any help would be great fully received.

Thanks
Amy

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JacobZ

Hi @Amy6,

Welcome to the Bunnings Workshop community, it is wonderful to have you with us.

Just to clarify and ensure we are on the same page, I assume you are referring to either the Mimosa 3.5m Andaman Anodized Cantilever Umbrella or the Mimosa 3.5m Charcoal Andaman Cantilever Umbrella, which are the same design in different colours. If this is incorrect, please let me know.

To move the umbrella up and down, you pull the lever on the handle and shift it up and down a channel on the back of the main pole. Inside this channel on the main pole there should be a series of holes.

If you check the channel, is there anything blocking these holes?

If it is functioning as designed, pulling the lever should retract a pin, allowing the mechanism to slide up and down this channel without engaging the holes. Releasing it should make the pin catch these holes, which will lock the mechanism in place.

If you release the lever and move the umbrella up and down at the location of these holes, do you feel or hear it lock into place anywhere along this channel? Or is it just at the location where it is fully extended?

If you test the mechanism by releasing the lever and sliding it up and down, then inspect the holes for blockages and find nothing, then there could be an issue with the locking mechanism, in which case you should return the product with your receipt for a replacement under warranty.

Let me know what you find, and if you require further assistance, please let me know.

Jacob

Amy6

https://www.workshop.bunnings.com.au/discussion/comment/59990#Comment_59990

Thank you so much for your reply Jacob, it is really appreciated.

I have got a replacement one under warranty to hopefully this one plays ball 😊

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