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How to repair Ozito File Sander?

I have an Ozito Power File in which the (rather small) carbon brushes have worn out - as they are designed to do in most electric motors. Usually, the brushes would be easaily replaced and available as a spare part, but not the case with this Ozito Power File. So for the want of a set of carbon brushes the tool is useless, although the rest of the tool is in good condition. It seems to me that Ozito is withholding spare parts so that we have to buy new tools. I think I have a right to repair my tools. From an environmental point of view, the waste here is phenomenal and reflects an incredibly greedy and irresponsible policy by Ozito, in my opinion. I would advise all purchasers to be careful about buying tools that you cannot repair.

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Comments

Jason

Welcome to the Bunnings Workhsop community @miloz and thanks for your feedback. I'm sorry to read that Ozito's support hasn't met your expectations.

If you would like to share more details about the exact model number of your tool, one of our resident Bunnings D.I.Y. experts would be happy to assist and investigate your options.

Thanks again,

Jason

miloz

https://www.workshop.bunnings.com.au/discussion/comment/45908#Comment_45908

Hi Jason,

I tried without success to obtain spares from my local Bunnings in Maroochydore, also on the phone to Bunnings, to Ozito direct and companies that supply brushes although not specifically Ozito spares.

The file was purchased at Bunnings Maroochydore; Ozito FSR-3000 FILE SANDER

Miloz

JacobZ

https://www.workshop.bunnings.com.au/discussion/comment/85057#Comment_85057

Hi @miloz,

I've gotten in touch with our Spare Parts team who are currently doing some investigation and will get back to me as soon as they can.

As soon as I have a response from them, I will update you.

Please bear with me.

Jacob

JacobZ

https://www.workshop.bunnings.com.au/discussion/comment/85057#Comment_85057

Hi @miloz,

Unfortunately, the Spare Parts team have informed me that Ozito no longer carries spare parts for the FSR-3000 file sander.

You might like to look at this Ozito 260W File Sander as an option for replacement.

Let me know if you have any further questions.

Jacob

miloz

https://www.workshop.bunnings.com.au/discussion/comment/107718#Comment_107718

Does Ozito supply spare parts for that model, including carbon brushes?

EricL

https://www.workshop.bunnings.com.au/discussion/comment/121119#Comment_121119

Hi @miloz

Since we are heading into the weekend, we'll only be able to ask on Monday. But if their offices have officially closed for the holidays, I'm afraid we'll only be able to get an answer when they come back. But we will send an inquiry to Ozito in regards to the spare parts.

Happy Holidays.

Eric

Jewelleryrescue

https://www.workshop.bunnings.com.au/discussion/comment/129468#Comment_129468

Hi @miloz

I dont know if this has changed or just gradually watered down but it used to be law that spare parts where supposed to be carried for all equipment for several years that was brought into the country.

But some times the cost of the parts was so expensive it made things prohibitive to buy..

Another way to look at ozito is some times they are 3 times cheaper than top brands so you can blow up 2 ozitos and you still ahead if they out of the warrenty period that is. Now if you have two dead machines you might be able to scavage one for parts if they have differing faults.

miloz

https://www.workshop.bunnings.com.au/discussion/comment/134751#Comment_134751

Thanks jewelleryrescue - all you say is correct. There are no signs in Bunnings advising that spare parts are not available which is against consumer law. I can afford a new power file ( price increase 59 to 69 in 4 years), but the real issue is the tremendous environmental waste this ‘no repair’ policy generates, especially with such a complex piece of gear. In the past, companies were just as profitable when they made long lasting goods. In the past our beaches were loaded with sand worms and pipis, and the coral reef at my doorstep was crackling with life at low tide, but now the beaches are deserts and that reef is a mud flat. I haven’t seen a suburban koala for 60 years. Wake up Bunnings and stop greenwashing with boasts about your solar panels while you devastate our environment with these irresponsible policies.

Jason

https://www.workshop.bunnings.com.au/discussion/comment/138194#Comment_138194

Thanks for your feedback @miloz.

I will share your comments with the Bunnings Head of Sustainability as well as our Ozito buyer in the merchandise team.

As per Eric's post yesterday, our resident Bunnings D.I.Y. experts will let you know about spare parts for the Ozito 260W File Sander as soon as they hear back from Ozito.

Jason

Jewelleryrescue

https://www.workshop.bunnings.com.au/discussion/comment/138194#Comment_138194

Hi @miloz

Just to clarify its the importer and distributors obligation to carry reason able spare parts as they may sell to 10 different outlets eg Bunnings mitre 10.

It is un reasonable all those Bunning stores carry spares on shelves.

Thank fully the Bunnings team is keen to support this process directly with there supplier where ever possible. Thats what makes a good store /service the ones that help you when things go wrong.

I recently fixed a shower that was leaking I was talking with the importer and distributor for spare parts not the store where it was purchased.

Jewelleryrescue

https://www.workshop.bunnings.com.au/discussion/comment/138194#Comment_138194

Hi @miloz

Yes I also remember the beaches and bush with much more diverse wild life etc.

In Sydney the Classic Chrismas beetle is a rare thing these days and we used to get dozens we where picking up and putting back onto outside plants to carry on there business.

MitchellMc

So sorry for the delay in getting back to you @miloz.

I apologise for the inconvenience regarding the unavailability of the brushes spare part for your machine. Typically, Ozito keeps spare parts for many years after an item is last sold. Unfortunately, we're currently experiencing issues obtaining the spare part for your machine and the current model.

Given that we cannot source this part, we’d be more than happy to replace your unit with the current model, even though it’s out of warranty. I’ve spoken with Jesiah, a manager at Bunnings Maroochydore, and he will assist with the swap. He works weeknights from 5 PM. If you can’t attend the store on a weeknight, please let me know, and I’ll facilitate the return with another manager.

Once again, I apologise for this inconvenience, and as Jason mentioned, we’ve passed your feedback on to our Head of Sustainability as well as the Ozito buyer.

Please let me know if you have any questions.

Mitchell

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