How do you register your Ryobi tools?

If you have purchased a new Ryobi tool or battery, the first step is to create a Customer Account at ryobi.com.au/register for Australia or ryobi.co.nz/register for New Zealand.

After you have created your account, Ryobi will send you a message to confirm and validate your email address.

Once your account is validated, please log into your account and register your products. You'll need your tool and proof of purchase such as your Bunnings receipt.

Please note that Ryobi's registration and extended warranty offer are for tools-only. Batteries and chargers do not have an extended warranty.

You can still register the charger and battery online for record-keeping purposes. If you wish to register your charger or battery online and cannot find the serial number on either a sticker on the charger or battery, a tag on the cord, or an imprint on the plug, you can use ten zeros in place of your serial number for the online form. You'll be prompted to upload a copy of your Bunnings receipt as well.

However, please remember that when you register tools, it is essential to enter the correct serial number from your tool to activate the extended warranty.

Jason

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horti64

i bought a 18v + one battery and fast charger kit and want to register them with ryobi for warranty, the charger doesn't have a serial number anywhere on it but it wants me to put it in to register it.

has anyone else had this issue and what did you do to register it, is it common or unusual to not have the serial number on the fast chargers.

Jason

Welcome to Workshop @horti64.

I hope our members can provide assistance but I would recommend for this one you contact Ryobi direct. I'm sure they would be happy to help.

Feel free to post on Workshop anytime you need a hand around the house and garden. We have helpful members sharing advice and inspiration on the site every day. And please let me know if you ever need assistance getting the most from the site, or have any feedback about how we can improve Workshop for you.

Jason

horti64

all sorted, ryobi put me on the right track, the serial number is on the plug, didn't notice it or never even thought to look for it there.

Jason

Great, thanks for letting us know @horti64. Hopefully that will assist other members in future who are also struggling to find the serial number.

Feel free to post anytime you need a hand with anything around the house or garden.

Jason

MitchellM

@horti64 Fantastic you got that sorted! Always great to have a second layer of warranty protection on products, though Bunnings now offer digital receipts sent to your mobile which I always recommend with powered equipment.

Makes the returns process extremely streamlined and no fuss.

I look forward to seeing what projects you are up too with the equipment!

Aussie_Dj

Where was it mate ? I can’t find it anywhere.

Jason

Thanks for joining in the discussion @Aussie_Dj. We're pleased to have you join the Bunnings Workshop community and trust you get loads of helpful ideas, advice and inspiration for all your projects around the house and garden from our wonderful members.

@horti64 mentioned above that the serial number was on the plug of his battery charger. If you still can't find it, please let us know what specific product you have and we'd be happy to help.

Welcome to the community,

Jason

happy1

Agreed. Serial number not on charger or plug. Can’t register rest of the tool without it. So annoying!

Jason

Sorry about the inconvenience @happy1. Let me tag @EricL to assist you when he is back on the site on Friday.

Welcome to the Bunnings Workshop community. We look forward to reading all about your projects and plans. Please don't hesitate to post anytime you need a hand or have a project to share with the community. We're here to help and provide loads of great ideas and inspiration.

Jason

EricL

Hello @happy1

I'm so sorry that the serial number is not where it is supposed to be. Would it be possible for you to post a photo of the charger and the charging block? Every Ryobi product is shipped with a tag and is usually attached somewhere on the body of the unit. This tag sometimes in very small fine print contains the serial number and model number of the product. Once we see the model that you have, I can ask Ryobi for more information on the location of the serial tag.

Here is a handy link to Ryobi's FAQ: General FAQS

We look forward to seeing the photos.

Eric

Syafique

I am also having this same issue i bought with the line trimmer kit. I do not see any serial number on the charger and plug

MitchellMc

Welcome to the Bunnings Workshop community @Syafique. It's wonderful to have you join us, and many thanks for your question about locating your Ryobi serial number.

Could you please provide some details on which line trimmer kit you purchased?

If there is no serial number on the unit, I'll need to contact Ryobi on Monday for assistance.

Many thanks for your patience.

Mitchell

MitchellMc

Hi @Syafique,

Many thanks for your patience.

To clarify, Ryobi tools have an extended warranty, obtained by registering them online with Ryobi. There is no extended warranty on top of the standard three-year warranty for batteries and chargers if you register them online.

You can still register them online for record-keeping purposes if you would like. Alternatively, hang onto your physical or digital Bunnings receipt for the goods. With this receipt, our team in-store will be able to exchange your battery or charger for the three-year period, and there is no need to register online for this.

If you wish to register your charger online and can not find your serial number on either a sticker on the charger, a tag on the cord, or an imprint on the plug, feel free to use ten zero's in place of your serial number for the online form. You'll be prompted to upload a copy of your Bunnings receipt as well. When you register tools, it's essential to use your serial number on the unit, and using 0's in place of your serial number will not activate the extended warranty.

Please let me know if you have any questions.

Mitchell

pw2800

I can't register for extended warranty 36V 1.7A Charger

BCL3617S because I can't find the serial number. is there a screenshot of where it should be?

EricL

Hello @pw2800

Welcome to the Bunnings Workshop community. Thank you so much for joining us and sharing your question about the location of the serial number of your charger.

You've actually found the serial number BCL3617S. However, If you've registered your tool, charger, and battery on the Ryobi website, you can only get an extended warranty on the tool. There is no extended warranty on top of the three-year warranty on the charger and battery if you've already registered them online.

If you have a look at @MitchellMc's last post on this discussion you'll see he's made some excellent suggestions about registering your charger and battery.

If you need further assistance, please let us know.

Eric

pw2800

@MitchellMc' was correct. When I spoke to a ryobi rep through facebook she said said parts don't have a serial number so I can just put 00000's in that field when registering the charger. I registered the battery and cordless trimmer wit their own serial numbers and uploaded my Bunnings receipt to the Ryobi website.

Joe_27

I'm trying to register for extra warranty on Ryobi 36v lawnmower. Cannot find serial number anywhere on chargee BCL3617S and the 6 digit serial number on battery BPL3640D2 is not accepted... rgds Joe

MitchellMc

Welcome to the Bunnings Workshop community @Joe_27. It's brilliant to have you join us, and many thanks for your question about registering Ryobi tools.

The registration and extended warranty are for Ryobi tools. The batteries and charges do not have an extended warranty. Did you find the sticker on the lawnmower with its serial number?

You can still register the charger and battery online for record-keeping purposes if you would like. Alternatively, hang onto your physical or digital Bunnings receipt for the goods. With this receipt, our team in-store will be able to exchange your battery or charger for three years, and there is no need to register online for this.

If you wish to register your charger/battery online and can not find your serial number on either a sticker on the charger/battery, a tag on the cord, or an imprint on the plug, feel free to use ten zero's in place of your serial number for the online form. You'll be prompted to upload a copy of your Bunnings receipt as well. When you register tools, it's essential to use your serial number on the unit, and using 0's in place of your serial number will not activate the extended warranty.

Please let me know if you have any questions.

Mitchell

NZGardenLover

Hi @Joe_27,

Please look response from @pw2800 . I used the same solution to register my 36V 4.0Ah 16" Lawn mower with Kit. For registering Power charger you need to use 00000 in serial number and it will register the power charger for warranty.

regards,

Nilesh

RayBeard1950

NOTICE , DONT BUY RYOBI tools there policy and Bunnings has changed , if faulty KEEP YOUR RECEIPT if lost or faded bad luck , they DO NOT COVER THERE WARRENTY , BUNNINGS AND RYOBI , i had a bad experiance at BROWNS PLAINS , look it up on FACEBOOK TWITtER , the DEPARTMENT OF FAIR TRADING said it should be covered under Warrenty

Noyade

Hi Ray.

I'm interested to hear what happened, but I don't have Facebook/Twitter.

Any chance you can elaborate on your experience? Did you eventually get it resolved?

Cheers.

MitchellMc

Hi @RayBeard1950,

I'm sorry to hear you've experienced issues with your Ryobi product.

Our team at Bunnings Browns Plains is more than happy to assist you with locating your proof of purchase so we can swap over your faulty product. If you speak with a manager in-store and provide them with details surrounding your transaction, like the date it was made or payments details, they can try to locate the purchase and reprint your receipt. We also offer convenient digital receipts sent straight to your mobile device if you've had them fade or they've become lost.

For your reference, our returns policy can be accessed on the Bunnings website.

Please let me know if you have any questions or need assistance contacting the team in-store.

Mitchell

RayBeard1950

no still working on it , going back through my bank records to find the date , and i have been told by bunnings they will be able to locate the receipt , then i might be able to get progress , i was so upset and dissapointed by the treatment i received, as if i was trying to rob them, only a replacement of the faulty product , i was hoping , but policy and bad customer relations is what i received, i have learned a valuable lesson, thank you for your concern

EricL

Hello @RayBeard1950

I'm sorry you didn't receive good customer service and get your warranty processed. Let me reach out to you through private messaging to assist you further.

Eric

Atacama

Hi Jason, I am in the same boat with regards to the charger serial. Nothing on the charger or the plug, only the model number. The only tag on the thing is the one on the cable regarding customer service. My product, purchased today is the Ryobi 36V 46cm lawn mower 4.0 AH kit. Found the S numbers for the mower and battery, but not the charger. Any ideas?

MitchellMc

Welcome to the Bunnings Workshop community @Atacama. It's wonderful to have you join us, and many thanks for your question about registering Ryobi tools.

Only your Ryobi tool needs to be registered for its extended warranty. The battery and charger do not have any extended warranty, so there is no actual reason to register them with Ryobi. That's the reason for some chargers not carrying serial numbers. Regarding warranty, if either the tool, battery or charger fails within your warranty period, you'd return the lot with your proof of purchase to your closest Bunnings store.

If you wish to register your battery and charger for record-keeping purposes, you can input ten zeros as the serial number.

Please let me know if you have any questions.

Mitchell

terryroos

Jason

Welcome to the Bunnings Workshop community @terryroos. It's terrific to have you join us and we trust you'll receive plenty of ideas, inspiration and helpful advice from our wonderful members.

Can you please let us know how we can assist you with your Ryobi charger warranty? You might find the answer in the previous posts on this discussion - seems it's common for people to be a little confused about how to register their product.

Please don't hesitate to post anytime - we're here to help.

Thanks,

Jason

drenai

hello

Can someone tell me what the ryobi response times are to warranty claims?

I bought a petrol powered generator at bunnings keperra but i can't get it to start. it has fresh fuel in the tank and oil in the sump. i checked that it has spark and also that fuel is getting past the fuel tap. it sounds completely dead, there are no pops or any other signs of life.

I uploaded my bunnings receipt and registered the generator on the ryobi website. i sent a form via their page 3 weeks ago and again on Monday. but that has proven as productive as the generator

Cheers

Noyade

Good Evening @drenai

If it's within warranty - from what I understand regards consumer rights and advice from Fair Trading in the past - and it's faulty, return it to the place of purchase for a return, replacement or repair - I believe it's your choice. I am absolutely sure Bunnings would be very happy to help you. I would not be dealing with Ryobi until that warranty has expired.

Regards

Graeme.

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