Purchased Windowear extendable tracks that I need to Top fix - the instructions are seriously confusion and there does not seem to be any instructions online as to how to do this. The tracks has innner and outer brackets that don't seem to fit the track normally (no matter how hard I try to push them on).
The instructions for top fixing sat to discard the brackets and snap stirrups onto the track - however the track does no "snap " onto the stirrups
Hello @g.dlockart
Welcome to the Bunnings Workshop community. It's sensational to have you join us, and thanks for sharing your question about your curtain track fitting.
Would it be possible for you to post a photo of your existing tracks and the extension track fitting (specifically the ends) that you've purchased. This will give our members a better idea on what the fittings look like. We can then offer suggestions on how to connect them. I've tried to have a look on the website, but I could not find an extension track in the Windoware category. There is a Zone extending track, but that is not compatible with the Windoware tracks.
If you need a hand posting the photos, please let us know.
Eric
this is the one I purchased from Bunnings Glenfield, Auckland NZ
Thank you for sharing the pictures of the curtain rail track. The rail has a force fit feature and will require a fair bit of brute strength to clip it in. However, I propose trying another method. I've had a similar rail track before, and I suggest starting from the curved end first and pushing it into the body of the clip. At the moment the instructions say start at the long end of the clip, but perhaps you'll get more leverage if you start at the curved end.
Let me call on our experienced members @Dave-1, @Nailbag, @TedBear @JoeAzza, @Noyade and @DIY4Knuckleheds for their recommendations.
If you have any other questions we can help with, please let us know.
Good Evening @g.dlockart
I have run into the same type of problem with a few different styles of curtain rods :) Its a pain but the one thing we know is they "must" fit together as they are sold to do so.
I have had to screw the brackets to the window frame where I want them (keeping in mind to keep the track straight)
Then you stand in front and hold the rail level (smooth C section on top), lift the rail so it sits behind where the blue arrow is.
Then rotate so the rail forward so it goes from horizontal (smooth C section on top) to the smooth section being vertical, it should "snap" into place I hope.
The blue arrow is showing where to sit the rail on (The C section with smooth part horizontal) The Pink arrow is the direction you roll the bar into place so the C section "snaps" into place and looking like the picture. The brackets being screwed into the window frame make it easier to force the twist and roll of the bar.
Dave
Thanks, Dave.
The rail just doesn't want to "snap" into the brackets. It's almost as if the brackets are too small. I'm definitely using the outer rail with the outer brackets and the inner rail with the inner brackets.
Honestly, it's such a ball ache. I'll never recommend these rails to anyone.
Now I'm stuck with curtain rails I can't return because they're out of the packaging and scratched from trying to force them into the brackets. Such a waste of money.
@EricL tried that - the brackets do not want to slide onto the rail
such crappy made and designed rails - if I could give zero stars as a rating for the product i would.
I'll never recommend these rails to anyone - Id even got so far to say that I would actively discourage anyone from buying Windowear curtain tracks
Hi @g.dlockart,
I'm so sorry to hear how frustrating this has been for you.
If you're still unable to get the tracks to install, I've already spoken with the team at Bunnings Glenfield, and they're more than happy to accept the product back for a refund, given it can't be assembled. Just take it into the store and ask to speak with Dale, the In The Home Co-ordinator, as he is now aware of the situation.
I've also reached out to the team at Windoware to see if there was anything we might be missing. The only thing they could put their finger on was whether the brackets have been mounted first, as shown in the installation instructions. They've advised that these brackets would be very difficult to clip the track into by hand when they're not fixed in place. Once the brackets are securely attached to the ceiling or frame, you're able to apply more force to the track, which should allow it to clip into position.
That said, I appreciate you've already spent a lot of time trying different approaches.
Again, I'm really sorry this has been such a disappointing experience. Please let us know how you get on, and if there's anything else we can do to help, we're more than happy to assist. Mitchell
Would a small G-Clamp with slowly increasing pressure - help 'snap' the rail into place?
"if I could give zero stars as a rating for the product i would."
Noted - @g.dlockart. I see it only has two reviews - both one star. They would be interesting to read.
Hi @g.dlockart, the way you are inserting the rails into the brackets does not seem to match the way the diagram shows. Looking at the installing diagram - The wide part of the rail should sit in between the back of the bracket and the hook at the front. The screw adjustment should enable you to adjust for the right amount of width and therefore tension to pop the rail into place.
TThanks @TedBear I was needing to top fix the curtain rail.
I purchased another set of curtain rails and have now fitted them - the windowear ones went into the recycling.
Thank you everyone for your assistance
