Flexi Storage - How to fit shelves onto single S-Track?

[Paul_new]

Flexi Storage - single bracket system:

I might be doing something wrongly, but it seems to me that the shelf cannot sit flush on the single S-Track brackets? Either the board is too wide or the S-Track bracket is not wide enough. 

What can I do?

 

[MitchellMc]

Welcome to the Bunnings Workshop community @Paul_new. It's fantastic to have you join us and many thanks for your question.

You have the correct size bracket to suit that shelf. If you put slight downward pressure on the end of the bracket, it will lower a couple of millimetres, allowing you to hook it onto the shelf. 

You can also try putting the shelf in at the front and lowering down at the back instead.

I've spoken to the team at Flexi-Storage and we both believe it's just a matter of a new unit being slightly stiff to begin with. The technical team at Flexi-Storage are happy to guide you through the installation process if you would like to give them a call.

Please let me know if you are successful or have further questions.

Mitchell

[Brad]

I have a similar bracket in the kitchen that had oversized shelves with a groove to take the hook, was fine for 40+ years before the arrival of not my wife who now uses it for practical things and not ornaments so the shelf was not up to rough handling, so a couple of pieces of Tassie Oak with a hole drilled to take the hook has restored some calm.

[Wendy-Rose]

I followed this advice and “a little downward pressure” did not make the shelves fit. Instead, each time I tried, the entire project came down on my head. I’m so sick of ruined projects and wasted money buying poorly made products with lazy design and service. These shelves just don’t @@@@ fit!

[MitchellMc]

Hi @Wendy-Rose,

I'm so sorry to hear that you've experienced an issue installing your shelves. I would suggest you contact the technical team at Flexi-Storage for further guidance, as the steps provided above were directly from them. It's certainly concerning that the entire project has come away from the wall, and I hope it hasn't caused you any injury. The information above was provided as if the correct fixings were used in either the plaster or timberwork, then wall strips are unable to be pulled off the wall from depressing the brackets. If you could let me know what connection method you've used, I'd be happy to work out why they have failed. It's important to ensure the correct fixtures are used, as if slightly depressing a bracket has caused them to fail, then the shelves definitely should not be loaded up to their specified capacity.

Mitchell

[Wendy-Rose]

The bracket holders stayed put as I had attached them firmly. Not much can go wrong there. It was when I tried to apply “a little downward pressure “ on the bracket itself that all the other brackets gave way dropping four shelves down on top of me. Yes, I appreciate this is funny and potentially comedic, but only once I have a working fixture. I have gone back to Bunnings and purchased different and more permanent fixtures, which is great for Bunnings but a seemingly unnecessary expense for me. All I wanted was a simple pantry cupboard. I’m feeling a bit upset so I’ll leave it here and try to finish before bedtime. 

[MitchellMc]

It's certainly not a comedic situation at all, @Wendy-Rose. Were you able to return the Flexistorage shelving and brackets? I'd be happy to assist in that process, as you certainly shouldn't be out of pocket for a product that couldn't be installed correctly.

Please let me know if you need any assistance with your new shelving.

Mitchell

[Ados]

all nice words mitchell but fairly unhelpful for poor wendy. I got a set of shelves in the store and noticed then that the brackets are about 1.5mm to small. I thought it might work when I got it on the wall. I have installed it as per recomended plugs and pretty sure if i pressed down it would break the whole thing too, Im going to cut out a tiny bit to make it fit but its a very poor product and i feel for wendy. why dont you actually try it yourself cause im pretty confident they are @@@@@ed.

[MitchellMc]

Hi @Ados,

I apologise for the issues you've experienced. I've raised this issue again with Flexi-storage as it is concerning. They will have the shelving assessed by their safety compliance team and check stock to find out why these shelves are not locating in the brackets correctly.

In the interim, I'd be more than happy to facilitate your return of the products if you're interested in doing so.

Mitchell

[CT13]

We have the same issue 

3 x 1m strip's installed into wall

The shelves do not fit 

They hang over the edge 

Tried slight pressure, make shelves sit in place, whole thing collapses 

What is the solution? 

Refund doesn't seem acceptable, unless you want to come repair the wall and plasterboard for us? 

Can I return the 3 x 1200 by 3000mm white shelves 

And you supply me 3 x 1200 by 2850mm shelves so they will sit against the wall and within the bracket? This seems only feasible solution