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Dear Team,
We purchased the latest Alfresco Plus Kitchen with a Matador Ignite 4-burner. The Alfresco BBQ module has the airframe.
When we placed the BBQ into the designated location, we noticed that the BBQ does not stand solid, it shifts sideways and the legs twist. It appears that the gaps between the BBQ and the airframe are too wide. There is an infill of some sort missing. In addition, there is no way to affix the BBQ to the BBQ module (the airframe). This all feels very unstable. This cannot be the final fix.
Secondly, there is a huge issue with the electrical cable and gas hose location being right at the front (!) clashing with the fat tray. There is no way to direct the cable and the hose to either side (as there are no holes in the frame) neither side or down as there is the fat tray. How is that good to be installed???? See attached pictures.
Did someone at Bunnings and/or Alfresco plus test the assembly?
Finally, the BBQ hood cannot be fully opened as it clashes with the back wall of the kitchen - the hood in fully opened position sticks out, beyond the rear end of the back of kitchen bench.
Did anyone else encounter that issue?
It would be great to get some advice here. We have already flagged the issue to the Bunnings special order team. But I thought, it would be helpful to let the community know.
We picked ours up today 07/09/25 from albury Bunnings and we have the same issue, I’ve read the thread so do I still send an email of to matador to get the extension cable and have you any photos on how to do the electrical cable?
I found on the Bunnings website the instruction manual has the attachment for the gas cable, as the picture shows, however our bbq didn’t come with this so how do I go about also getting that
thanks
Hello @mica
Welcome to the Bunnings Workshop community. It's wonderful to have you join us.
There is a fixed solution offered on the third page of this discussion. It explains where the gas hose is suppose to be routed and who to contact if you need the electrical extension.
As mentioned by my teammate on page three:
"In addition, if anyone has an issue with the position of the electrical 12V cable Matador has an extension piece that can assist. Please contact the Mayo Hardware customer service team at customerservice@mayohardware.com.au and they will send you one free of charge. The part number you should ask for is GB1020."
In regards to the Alfresco, the instructions/manual indicate that the "Various holes will have to be cut or drilled with a hole saw where required for gas, power, water and waste." Here is the link to the Alfresco Assembly Instructions.
If you need further assistance, please let us know.
Eric
I have the same issue as everyone else with my Ignite 4
I will email the team for the electrical extension but just like NellB
We picked ours up today 18/09/25 from Balgowlah Bunnings and we have the same issue.
As the picture shows the extra piece to guide the gas hose, our bbq didn’t come and also there are no screw holes for it in the legs, so how do I go about also getting one?
Thanks
