How to fix security door lock stopping door from closing?

[albybruce4]

I have recently replaced the barrel lock into our Lockwood security door. The cam is in the right position however the centre locking hook will not go back in the lock housing as it stays out and does not allow the door to close. The door can be closed by using the handle but when opened the hook extends all the way.

[bambellina]

Hi Mitchell

Thanks for getting back to me.  
I don’t think that is correct about the handle having to be turned to retract the hook and close the door.  This is a new problem for this door which we have had for a while.  We have 2 other screen doors with the same handles and the hook does remain retracted after opening the door.  
Perhaps I am looking at the wrong model, but it was the only one on the Lockwood site that resembles our handle. 
Thanks again for your help, I appreciate your time. 

[EricL]

Hello @bambellina 

It's possible that you are after a different model from what you currently have. If you prefer to exchange the model you have for another one such as the Rolltrak Black Keyed Hinged Screen Door Lock as suggested by Mitchell, please make sure to bring your docket and all the packing material of the door lock back to the store you purchased it from. I recommend speaking to the team at the customer service counter and showing them your docket so that they can assist you.

If you need further assistance, please let us know. 

Eric