Hi on the other day my Gainsborough 100 series G4 passage leverset stopped working and had to cut open the latch after someone got locked in.
I have removed leverset and trying to remove latch however unable to remove square drive spindle. (Apologies if the terminologies used are not correct - guess work after going through product installation guide).
Tried pullingit, twisting it and even gently tapping with hammer!)
Any suggestions please!!!!
Solved! See most helpful response
Hi @Neo19. I apologise for the delay in my reply to your question, as I have been waiting for clarification.
The manufacturer advises removing the black rubber 'O' ring which in on the spindle. Presumably, that will allow the spindle to slide through the latch mechanism.
Please let us know if that fixes the issue for you. If it doesn't I'm happy to look into the issue further.
Hi @MitchellMc thanks a lot for your prompt response. It worked like a charm.
Can't believe I didn't even notice the black ring before!
I'm glad to be able to help with the situation.
If there is anything else I can be of assistance with, please let me know.