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I purchased this Ryobi electric shredder 2nd hand, and it's not working as it should. The model number is RSH2445T. Apparently they are very good shredders, but mine is not cutting right through the material that goes into it.
I'm looking for help on how to proceed with getting it repaired.
A photo of the inside of the shredder is below. The piece of thick aluminium levered up to where the blades spin is the adjustment plate. The plate should be adjusted to just touch the blades, at which point a small amount of aluminium should be shaved off and the shredder should operate beautifully from that point on. The green knob partially shown on the left side of the photo is used to push the adjustment plate in further. Once adjusted, the knob gets locked into place with a locking knob. The issue in this case is that the adjustment plate cannot be pushed any further in, as the knob is at the end of its position. If the adjustment plate was wearing thin, I'd expect it to need replacing, but it's barely been worn down, so I doubt that's the problem. Instead, I'm wondering if something has perhaps broken off the end of the bolt that pushes against the adjustment plate. The end of the bolt has a hole in it with some wire through it, and that looks like it might have been messed with or damaged.
If anyone has a similar shredder, perhaps it could help to look at how the adjustment bolt works, whether there is a part missing, etc. Ultimately, if the bolt was perhaps 10mm longer, I wouldn't have a problem, so there may be other ways to achieve something like that. Thanks in advance for any help!
Hello @Awkwajena
Welcome to the Bunnings Workshop community. Thanks for joining the discussion.
Please allow me to investigate if they have the spares available. I'll give Ryobi a call to find out if they have a spare plate in stock for the 2445T. As soon as I have more information, I'll let you know.
If you need further assistance, please let us know.
Eric
Hi @artdeco
Let me ask Ryobi if they have a possible timetable for the spare parts that you need. The only other thought that comes to mind is to bring the nut to a machine shop and have it recreated in high-tensile steel. This should prevent the threads from getting worn out or damaged. As soon as I have more information I'll get back to you.
Eric
Hi @artdeco and @Awkwajena,
The last time the RSH2445T was sold was in 2018. Any units purchased later than that would still be under their four-year replacement warranty. If, for some reason, the adjustment plate was to wear out under normal use, we'd replace the entire product. Typically you'd only need to adjust the blades perhaps once or twice a year at most, and under normal usage conditions, the adjustment plate is designed to last for many years.
If you could obtain the proof or purchase for the machine and it's under four years old, we'd happily replace it for you.
Mitchell
Hey @MitchellMc
"Any units purchased later than that would still be under their four-year replacement warranty."
Oh my God! Is that for all outdoor Ryobi products?!
Hello @Awkwajena
I suggest proceeding to your closest store and going to the special orders desk and placing an order for the Ryobi spare part number (#52; 099710001053). At the time that I was in contact with Ryobi, they confirmed that they still have the adjustment plate in stock. However, they also mentioned that it was in very short supply.
If you need further assistance, please let us know.
Eric
