How to stop Ryobi 36v chainsaw cutting out?

[leross13]

I have a new 36v Ryobi 14" chainsaw.

I am experiencing frequent cut outs & also a 4ah battery is only cutting 7 reels @ 200mm before overheating & cutting out.

I then have to wait nearly an hour for it to cool down enough to recharge it.

I am cutting in the Central Highlands of Tasmania, so ambient temperature is not an issue as daytime temperatures are under 10 degrees Celsius.

Totally accidentally my test example cuts were on stringy bark which was pithy (x 140mm) in the centre, so effectively I am only cutting about 60mm of hardwood.

My old saw would outperform this 10 fold. I never had an issue with it doing this. It would cut a lot more wood & have none of the above issues. 

A mate of mine has a Milwaukee saw with a 2.5a/h battery & he can cut easily 4 times more then me on virtually 1/2 the battery capacity.

Thanks,

Ian

[MitchellMc]

Hi @leross13, 

Thanks for sharing your experience, Ian. It’s definitely frustrating when a new tool isn’t performing to expectations, especially compared with your previous saw.

From what you’ve described, it’s difficult to determine whether the issue is with the saw, the battery, or simply how the battery capacity and power draw compare with other brands. Since the chainsaw is cutting out and the battery is overheating quite quickly, I’d recommend bringing it into your local store for a closer look. The in-store Power Garden expert will be able to assess whether the saw or battery might be faulty, or if there’s something else at play.

If the tool isn’t performing to your expectations, it would be best to have a chat with the in-store team to see what options are available to help you resolve the situation.

Please let me know if you have any questions.

Mitchell

[leross13]

Hi @MitchellMc 

Thanks for your response. Yes it is particularly frustrating when this saw cuts out so frequently & I am trying to get some work done. Luckily I have a reference to my previous saw & it's performance I do not have this issue with any of my other Ryobi tools. I think that this is a tool issue and not the batteries, as the problem exists across 5 batteries, 3 of them brand new. At your suggestion, I will go & talk to my local store.

Thanks,

Ian