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How to fix wifi contact sensors that stopped working with Alexa?

Darr57
Getting Established

How to fix wifi contact sensors that stopped working with Alexa?

All my wifi contact sensors have stopped working in the Alexa app (Device unresponsive) .

they all work fine in the Grid connect app 

I have removed device and data and reinstalled them, still not working 

I have unlinked the alexa skill and relinked, still not working 

 

has anyone else had issues with these sensors 

 

Darr57
Getting Established

Re: How to fix wifi contact sensors that stopped working with Alexa?

@CSParnell,

 

Cheers thanks for that mine are running version 1.4

I did try using Smart Life but couldn't get it to or scan my sensors do you know the procedure or is it just pretty straightforward Auto scan

CSParnell
Amassing an Audience

Re: How to fix wifi contact sensors that stopped working with Alexa?

@Darr57 you will have to do a flash sync on it to pair it, sorry I forgot one thing i just remembered.

Are you 100% Sure they are Wifi and not Bluetooth?

 

Do you have a Bluetooth hub like below?

 

 

 

1000012913.jpg

My exact sensor as below is Bluetooth 

1000012915.jpg

1000012914.jpg

To bring the sensor over into SmartLife you also need to migrate the Bluetooth hub as well otherwise it can't communicate back to your router.

 

A pain in the Butt I know, I migrated over 80 devices some time ago but SmartLife is much better.  More features. 

 

Also is your Bluetooth Hub on and connected? Just a thought? Did someone accidentally disconnect it?

 

1000012911.jpg

5263a85e-a772-4f58-8aa9-da20214d8296-1_all_14798.jpg

1000012912.jpg

  

Darr57
Getting Established

Re: How to fix wifi contact sensors that stopped working with Alexa?

Thanks for that I got them to Link with Smart Life but they show no activity at all they they don't show the door open or close they don't react in anyway

IMG_4634.png

IMG_4635.png

they only seem to work in the Grid Connect app will not do anything in the Alexa app

Darr57
Getting Established

Re: How to fix wifi contact sensors that stopped working with Alexa?

By any chance do you use them with the alexa app 

If so do they still work with your system

JacobZ
Bunnings Team Member
Bunnings Team Member

Re: How to fix wifi contact sensors that stopped working with Alexa?

Hi @Darr57,

 

Allow me to tag @CSParnell so they are notified of your question.

 

Jacob

CSParnell
Amassing an Audience

Re: How to fix wifi contact sensors that stopped working with Alexa?

@Darr57 

Under SmartLife did you bring across the Bluetooth Hub as well?

 

They need the Hub to be able to communicate to the network and the cloud

CSParnell
Amassing an Audience

Re: How to fix wifi contact sensors that stopped working with Alexa?

@Darr57 

No I don't but I use Google Home and the only door sensors that are showing up under google home are my wifi sensors and ZigBee sponsors not my Bluetooth sensor.

 

 

Darr57
Getting Established

Re: How to fix wifi contact sensors that stopped working with Alexa?

I have a Bluetooth Hub linked to smart life and it found them ok

ill try moving the arlec one over i

EricL
Bunnings Team Member
Bunnings Team Member

Re: How to fix wifi contact sensors that stopped working with Alexa?

Hi @Darr57 

 

Please keep us updated with your progress. We look forward to seeing your sensors fixed and working.

 

Eric

 

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CSParnell
Amassing an Audience

Re: How to fix wifi contact sensors that stopped working with Alexa?

@Darr57 I have tried to link those sensors to a different 3 in 1 hub before and they don't work it needs to be the GC BT hub as I uploaded the picture below.

1000012913.jpg

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