What Ryobi products and batteries are compatible?

[otnimus]

I am planning to get a cordless Ryobi lawn mower: https://www.bunnings.com.au/ryobi-lithium-36v-5-0ah-18-brushless-lawn-mower-kit_p0088131

And I also need a drill and looking at this one: https://www.bunnings.com.au/ryobi-18v-one-drill-driver-skin-only_p0096074 which is a skin only. How do I know if I can use the mower's battery for this drill? And in general how do I tell which Ryobi products will share batteries? Thanks.

[MitchellMc]

Hi @leross13,

I'll also reach out via private message for more details to see if I can assist.

Mitchell

[Paulmooly]

Hi @leross13 

Totally agree with your comments,  I  have only used my chainsaw 4 times,  at the very least Bunnings and Ryobi should be able to exchange our saws for one that fits the current battery range. Still taking to Bunnings at the moment 

[leross13]

Hi @MitchellMc 

Your Private Message did not open, it just disappeared. I have responded to your generic email.

Thanks.

[Nailbag]

Hi @leross13 

As someone who has first hand knowledge within the powertool industry, one thing I can assure you with high-confidence, is that Ryobi would never Quote "intentionally modify its range of tools to make them incompatible with future power sources & thus creating a whole new market for their range." In fact the opposite is true. Their 18V ONE+ range is based on a the same battery fitment for over 22yrs. This is despite the fact that the push in style fitment can't be changed to the more compact and ergonomic slide in without impacting millions of customers globally.

Though you're 100% correct in the incorrect labelling of that battery pack, it does only affect that particular early model 36V chainsaw. To ensure existing and future 36V customers tools are compatible, they switched to open slide in battery fitments from the slot in. As with the 18V system, the 36V has been around for about 12yrs and the last thing Ryobi would want to do is jeopardise the existing global customer base with a new battery fitment system. These comments don't charge this particular situation, but hope it provides some confidence to yourself and others reading this moving forward.

But again to your point, the battery packaging needs to be correctly relabelled. And as @MitchellMc has pointed out on a few occasions, the Bunnings team will offer genuine support and solutions to their customers if given the opportunity. And I am confident the feedback on the packaging errors has been reported back to Ryobi for follow-up.

Regards Nailbag

[Paulmooly]

Hi @Nailbag @leross13 @MitchellMc 

I only used my used my chainsaw 4 times with a manufacturing date 2017, I think the only satisfactory outcome for this manufacturing oversight would be to take these chainsaws out of service via a recall or tool exchange, this would then solve any repackaging for the batteries and also avoid any intervention by the ACCC solving everyone's problems 

[MitchellMc]

Hi @Paulmooly,

I'm currently in contact with your store of purchase and have tried reaching out to you a few times now via phone. I'll update you as soon as I hear back from the store management team.

Mitchell

[MitchellMc]

Hi @Paulmooly and @leross13,

I've spoken to Josh, one of the managers at Bunnings Kingsmeadow, who is eager to help resolve this issue for you. He's asked if you can please bring the machines in with your proof of purchase so he can assist. If you don't have your receipt, our team in-store can assist in locating it.

Please let me know if you have any questions.

Mitchell

[leross13]

Hi @MitchellMc 

Firstly, thanks for the phone conversation we had yesterday & your prompt response today.

I think I can locate my purchase receipt, but will talk to Josh if I have issues.

Regards,

Ian

[Paulmooly]

Thanks @MitchellMc 

I am currently out of Tassie at the moment,  probably why I have been hard to get hold of, thanks for all your prompt responses,  I will be back next week and get in touch with Josh at Kings Meadows and see how we go, 

Many thanks Paul 

[leross13]

Hi @MitchellMc,

Hi Mitchell,

Thank you for your understanding and assistance with my recent chainsaw / battery issue.

I called in to see Josh today & he sorted me with a new model saw.

Very pleased with the outcome.

Once again, thanks for your help.

Regards,

Ian